Mobisol is one of the world’s leading companies for Solar Home Systems with approximately 600 passionate employees, delivering a clean and affordable alternative to fossil fuels for low-income households (living without access to reliable energy). Our dedicated product line combines solar energy with innovative mobile technology and accessible microfinancing.
Having successfully installed more than 70,000 solar home systems in Tanzania, Kenya and Rwanda, Mobisol is now moving into the business at a larger scale. Please read more about Mobisol at www.plugintheworld.com.
To support our team in Tanzania, Mobisol is looking for a Loan Field Officer with a background in Microfinance and Loan Management.
Locations: Arusha, Shinyanga, Mwanza, Mara, and Geita
YOUR TASKS
- Carrying out customer work-out (managing an assigned portfolio), including the following five work-out categories to be applied to customers in late repayment:
- Call to clients clarifying contractual liabilities
- Call to clients clarifying repossession options
- Field visits, analysis of payment sources, 1st ultimatum
- Field visits adjusted analysis, last ultimatum
- Repossession
- Supporting the process of assessing applicants by gathering benchmark data
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routing report to the Supervising Loan Field Officer
OUR REQUIREMENTS
- Outstanding skills in customer relationship management (responsible finance principles, service excellence principles, conversation management, claim management)
- Good level of familiarity with typical income, expenditure and cash flow patterns of rural and peri-urban households and micro-enterprises, including farmers, animal breeders, business owners and employees
- Experience in Customer Service/ Loan administering will be added advantage
- Being a multitasker, proactive and problem solver.
- Computer literacy
- Good communication skills
If you feel intrigued by this challenging opportunity, please send your application (letter of motivation, CV, references) with the subject line “Loan Field Officer “Preferred region”. Eg Loan Field Officer_Mwanza to jobstz@plugintheworld.com .
Deadline for applications is 15th of April 2017. As an equal opportunity employer,
Mobisol offers all of its employees and applicants full equal opportunity irrespective of race, ethnic origin, sexual identity and disability, religion or beliefs.
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