Position :Customer Service Executive
Department :Operations
Reports to :Operations Manager
Overall Objective: Handle Air & Sea Export shipments and all transit cargo.
Deadline; 31 August 2017
Profit and loss responsible for transit shipments.
Deputise the operations Manager.
SCOPE
includes documents receipt and quality check of documents, updating of daily shipments reports to
origins/destinations, data entry in the Company’s operating system, timely circulation of file and
information to declaration and fields operations teams, booking of transport to service providers, invoicing
and costing of all files and follow up with transporters for current status of the shipments.
KEY RESPONSIBILITIES & KEY PERFORMANCE INDICATORS
KEY RESPONSIBILITIES:
In charge of Transit shipments via Dar es Salaam port including the following task's:
Lead transit update during morning meeting with declaration and Field Operations Team.
Check daily in Company’s Operating System for new shipments arriving in Dar es Salaam.
Confirm receipt of documents when pre-alert is received.
Invoice shipment to customer in Cargo wise and estimate costs.
Check received documentation and alert origin or destination if any documents are missing.
Add shipment to General Daily shipment report - Transit
Monitor actual arrival of new shipments (ATA) and enter ATA into Cargo wise.
Co-ordinate with in-house declaration team for customs clearance.
Co-ordinate pick up of shipping line invoice and DO with field operations team.
Co-ordinate pick up of port charges invoice with field operations team.
Book transport to selected transporter for the destination in question.
Handover file to declaration team for issuance of clearance, T1 document and Movement sheet.
Confirm loading date with transporter.
Send T1 and movement sheet to border clearing agent and destination office/agent.
Update Cargo wise with gate out date (on the day of gating out container).
In case of storage inform origin/destination about storage.
Invoice storage and send invoice to origin/destination depending on who is responsible for delay
Check Cargo wise billing module for Profit/Loss and if profit is correct then print profit/loss report
and put in file.
Archive file after completion (return Interchange).
Daily status report to be sent to destinations.
Handle Air and Sea Export shipments.
Receive documents; follow up all the documentation with customs clearance department.
Execute any other duties as may be required by Management from time to time.
SKILL SETS & QUALIFICATIONS
Key capabilities
Leadership qualities
Confident and assertive
Customer service minded
Ability to multitask and co-ordinate / interface with other departments
Expected years of experience
4-5 years’ experience in customer service and mandatory in freight forwarding
Knowledge of customs clearance and shipping line procedures
Educational
Qualifications
Diploma certificate in logistics/ Degree in any business related course with
experience in logistics/ freight forwarding industry.
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