Job Purpose
Responsible for driving for growing agent’s base, transacting customers and revenue by providing leadership on agent recruitment, acquiring business and management of agency business operations in the zone.
- Ensure smooth planning, executing and monitoring sales strategy; distribution and expansion; marketing initiatives and budgets of NMB’s entire agent network at the zone.
- Liaising with branch managers on identification of the new prospective agents in the zone while ensure compliance of KYC as per regulation and business requirements.
- Acquire new business opportunities, initiate business cases and product concepts for value added services on agency banking, and seek necessary approvals from within the bank.
- Agent relationship management & business development of direct and indirect channel model of NMB wakala in the zone.
- Managing training of agents, staff and field team on products and troubleshooting of agency banking tools as well as agents disputes.
- Management of agency banking representatives and assign goals to branches and field team by product, and generate necessary reports for performance reviews to ensure quality support services to NMB wakalas.
- Monitoring the market very closely for dynamics on customer behaviour, competition, policies, compliance and regulations.
- Supporting other business units for cash transaction solutions using customized agency banking models.
- Coordinate branding activities between Head office, marketing and zone related to NMB wakala branding, marketing and market intelligence as part of business development.
- Periodic visit the regions in the zones ensure correct implementations of agency banking strategies, policies and compliance also to monitor performance and evaluation of branches and field team KPIs.
- Supervising zone’s agency banking representatives on their day to day activities and targets.
Attributes
- Business acumen.
- Agency network growth and support.
- Sales and commercial acumen.
- Reporting skills and data presentations.
- Strong negotiations skills
- People management skills.
- Proven strong interpersonal skills.
Qualifications and Experience
- University Degree/ Advanced Diploma in field of banking, finance or business related field.
- Minimum of 3 years’ experience in the banking industry, Mobile Network Operator (MNO), or agency network operations.
- Prior exposure to field operations on agent network institutions/ FMCG sales/ direct sales operations will be an added advantage.
Location: Head Office
Deadline:2018-01-05
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