Reporting Line:Senior Manager, Institutional Banking
Location:Northern Zone – Based in Arusha (Looking after
Arusha, Kilimanjaro & Manyara)
Job Purpose
The objective to grow
and retain a portfolio of Institutional Banking clients (both Government
and Private Institutions) by performing a proactive, mobile, value adding
financial partnership role, ensuring that close personal attention is given to
provide a full array of customized financial solutions and services tailored to
meet the growth needs Institutional clients.
Main Responsibilities
Relationship
Management and Business growth- 70%
- Manage existing customer
relationships through regular contacts and visits by ensuring customers
banking needs are addressed effectively in a timely manner.
- Partner with product team and
other internal staff to deliver a clear account plan that is based on
understanding of client needs and provide appropriate solutions for
clients across relevant products by capitalizing on bank’s competitive
attributes e.g. Network, balance sheet, brand etc.
- Identify and develop a target
pipeline and aggressively market for new profitable institutional
customers and exploit cross selling opportunities.
- Gather information that is
needed to prepare and assess credit applications in order to manage
customer expectations.
- Manage the development of
prudently priced assets, cost-effective long-term liability with reputable
institutions and organizations in order to ensure Bank’s maximum
profitability.
- Identify and take ownership of
sales leads generated for the bank; Ecosystem banking – Corporate Banking,
Business Banking and Retail Banking
- Manage the product partners to
ensure that work standards and quality work output targets are set,
achieved and maintained.
Customer Service
Quality and Efficiency – 20%
- Adhere to high professional
standards and strive to provide quality services and competitive pricing
to clients by ensuring delivery of industry-leading customer service,
premier on-boarding. experience and advisory service to new and existing
institutional Customers.
- Performing a proactive liaison
role between customers, client service delivery team and back office
service fulfilment and credit functions.
- Interact frequently and closely
with all clients to analyze and establish ongoing needs and to assist
clients to better understand their financial requirements.
- Accurately and efficiently
processing customer mandates/ documentation requirements for financial
facilities.
- Mine and analyze customer data
to identify and plan for expansion and/or additional business
opportunities for the bank
- Develop and implement a
client-calling schedule to visit all clients in the portfolio.
Risk Management – 10%
- Monitor and manage complete
regulatory compliance (KYC); Control Self-Assessment and addressing of
root-cause for issues raised.
- Maintain a high quality of the
asset book, ensure excellent performance and maximum returns of the
portfolio.
- Gather information that is
needed to prepare and assess credit applications in order to manage
customer expectations.
- Proactively manage client
portfolio in compliance with regulatory environment, keeping up with
bank’s guidelines, policies and procedures to mitigate financial loss and
fraud within the bank.
- Maintain a high standard of
operational controls including adherence to Risk Management and Compliance
guidelines.
- Embed NMB values and code of
conduct by ensuring adherence to the highest standards of ethics with
relevant policies, processes and regulations.
- Consult with staff in Risk,
Credit, Legal and Compliance departments to ensure that the portfolio
remains credit worthy and within the policies of the bank.
- Manage the Institutional
Banking liability & loan book within the bank’s risk appetite
statement.
- Prepare quality clients credit
applications for submission to CREDCO.
- Always ensure growth of a
quality credit portfolio and a sustainable self-funded wholesale banking
balance-sheet
- Ensure proper record keeping in
all documents submitted by clients for services at the bank
Skills and Knowledge
- Extensive knowledge of general
banking practices, policies, procedures and regulatory environment.
- Current knowledge of different
industry sectors and sector risk profiles/ trends
- Possess an intimate
understanding of Institutional competitor activity, drivers, products,
strengths, vulnerabilities, market-share and client base accordingly to
meet business objectives.
- Broad and detailed technical
knowledge of general Institutional Banking practices and procedures.
- Strong customer relationship
and sound understanding of bank’s products, policies and procedures.
- Analytical: identifies and
analyses patterns and trends, sees the relationship between cause and
effect, has an enquiring mind.
- Fluent in verbal and written
communication in English and Swahili.
- Strong in numerical skills and
financial acumen to analyze evaluate and identify trends in complex
consolidated financial statements, balance sheets and ratios,
- Persuasive: Enjoys selling and
negotiating, changes the opinions of others, convincing with arguments.
- Strong computer skills i.e.
Word/Excel/Power point.
Qualifications and Experience
- Bachelor’s degree or its
equivalent in Economics, Business Administration, Finance, Marketing
Statistics, Research or other relevant studies from recognized higher
learning institutions
- Master’s Degree in Business
Administration or Business-related field is an added advantage.
- A minimum of 5 years’
experience in Relationship Management managing government and other public
sector clients.
- NMB Bank Plc is committed to
creating a diverse environment and is proud to be an equal opportunity
employer.
- Please be advised that if you
are not contacted within 14 working days of the advert closing date then
you have not been shortlisted.
“NMB Bank Plc does not
charge any fee in connection with the application or recruitment process.
Should you receive a solicitation for the payment of a fee, please disregard
it”.
The deadline for
submitting the application is 15 January, 2021
Post a Comment