Job Title: Senior
Relationship Manager, Institutional Banking
Location: Central Zone (Dodoma)
Job Purpose
The objective to grow and retain a portfolio
of Institutional Banking clients (both Government and Private
Institutions) by performing a proactive, mobile, value adding financial
partnership role, ensuring that close personal attention is given to provide a
full array of customized financial solutions and services tailored to meet the
growth needs Institutional clients.
Main Responsibilities
Relationship Management and Business growth-
70%
- Manage
existing customer relationships through regular contacts and visits by
ensuring customers
- banking
needs are addressed effectively in a timely manner.
- Partner with
product team and other internal staff to deliver a clear account plan that
is based on understanding of client needs and provide appropriate
solutions for clients across relevant products by capitalizing on bank’s
competitive attributes e.g. Network, balance sheet, brand etc.
- Identify and
develop a target pipeline and aggressively market for new profitable
institutional customers and exploit cross selling opportunities.
- Gather
information that is needed to prepare and assess credit applications in
order to manage customer expectations.
- Manage the
development of prudently priced assets, cost-effective long-term liability
with reputable institutions and organizations in order to ensure Bank’s
maximum profitability.
- Identify and
take ownership of sales leads generated for the bank; Ecosystem banking –
Corporate Banking, Business Banking and Retail Banking
- Manage the
product partners to ensure that work standards and quality work output
targets are set, achieved and maintained.
Customer Service Quality and Efficiency – 20%
- Adhere to
high professional standards and strive to provide quality services and
competitive pricing to clients by ensuring delivery of industry-leading
customer service, premier on-boarding. experience and advisory service to
new and existing institutional Customers.
- Performing a
proactive liaison role between customers, client service delivery team and
back office service fulfilment and credit functions.
- Interact
frequently and closely with all clients to analyze and establish ongoing
needs and to assist clients to better understand their financial
requirements.
- Accurately
and efficiently processing customer mandates/ documentation requirements
for financial facilities.
- Mine and
analyze customer data to identify and plan for expansion and/or additional
business opportunities for the bank
- Develop and
implement a client-calling schedule to visit all clients in the portfolio.
Risk Management – 10%
- Monitor and
manage complete regulatory compliance (KYC); Control Self-Assessment and
addressing of root-cause for issues raised.
- Maintain a
high quality of the asset book, ensure excellent performance and maximum
returns of the portfolio.
- Gather
information that is needed to prepare and assess credit applications in
order to manage customer expectations.
- Proactively
manage client portfolio in compliance with regulatory environment, keeping
up with bank’s guidelines, policies and procedures to mitigate financial
loss and fraud within the bank.
- Maintain a
high standard of operational controls including adherence to Risk
Management and Compliance guidelines.
- Embed NMB
values and code of conduct by ensuring adherence to the highest standards
of ethics with relevant policies, processes and regulations.
- Consult with
staff in Risk, Credit, Legal and Compliance departments to ensure that the
portfolio remains credit worthy and within the policies of the bank.
- Manage the
Institutional Banking liability & loan book within the bank’s risk
appetite statement.
- Prepare
quality clients credit applications for submission to CREDCO.
- Always
ensure growth of a quality credit portfolio and a sustainable self-funded
wholesale banking balance-sheet
- Ensure
proper record keeping in all documents submitted by clients for services
at the bank.
Skills and Knowledge
- Extensive
knowledge of general banking practices, policies, procedures and
regulatory environment.
- Current
knowledge of different industry sectors and sector risk profiles/ trends
- Possess an
intimate understanding of Institutional competitor activity, drivers,
products, strengths, vulnerabilities, market-share and client base
accordingly to meet business objectives.
- Broad and
detailed technical knowledge of general Institutional Banking practices
and procedures.
- Strong
customer relationship and sound understanding of bank’s products, policies
and procedures.
- Analytical:
identifies and analyses patterns and trends, sees the relationship between
cause and effect, has an enquiring mind.
- Fluent in
verbal and written communication in English and Swahili.
- Strong in
numerical skills and financial acumen to analyze evaluate and identify
trends in complex consolidated financial statements, balance sheets and
ratios,
- Persuasive:
Enjoys selling and negotiating, changes the opinions of others, is
convincing with arguments.
- Strong
computer skills i.e. Word/Excel/Power point.
Qualifications and Experience
- Bachelor’s
degree or its equivalent in Economics, Business Administration, Finance,
Marketing Statistics, Research or other relevant studies from recognized
higher learning institutions
- Master’s
Degree in Business Administration or Business-related field is an added
advantage.
- A minimum of
5 years’ experience in Relationship Management managing government and
other public sector clients.
NMB Bank Plc is committed to creating a
diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not
contacted within 14 working days of the advert closing date then you have not
been shortlisted.
“NMB Bank Plc does not charge any fee in
connection with the application or recruitment process. Should you receive a
solicitation for the payment of a fee, please disregard it”.
The deadline for submitting the application is
09 March 2021
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