Find Your Dream Jobs Today | Tanzania: Customer Care

Customer Experience Senior Airport Services Agent at Qatar Airways

September 16, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhWlNeGltjUHBiaqdRMkSsHL0cz4jc7Tk44rY6foP4I_BYTWo0eVFFo5Kn6CJ5VX2I5utvwTqP6xFmJZ3O2JbEPRHWnH0ncbQEdPkOWtJUrLGMk8zlOhyphenhyphenO545B71QO72ryPcmiF64cUTKY/s200/QATAR.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhWlNeGltjUHBiaqdRMkSsHL0cz4jc7Tk44rY6foP4I_BYTWo0eVFFo5Kn6CJ5VX2I5utvwTqP6xFmJZ3O2JbEPRHWnH0ncbQEdPkOWtJUrLGMk8zlOhyphenhyphenO545B71QO72ryPcmiF64cUTKY/s0/QATAR.png" width="200"></a></div>  About the roleWe are currently recruiting for Senior Airport Services Agent in Zanzibar, Tanzania The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

Customer Care Senior / Management Customer Experience Senior Airport Services Agent at Qatar Airways

About the role We are currently recruiting for Senior Airport Services Agent in Zanzibar, Tanzania The successful applicant will be respon...

Customer Care cum Office Management Assistant at EWURACCC

June 13, 2021 0

Customer Care cum Office Management Assistant at EWURACCC

EWURA Consumer Consultative Council (EWURACCC) is a Council established under Section 30 of the Energy and Water Utilities Regulatory Autho...

Customer Service Executive at World Remit

June 11, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHle11dmM3DJZLkts5aC6lNph5WvPSA1XJzOdFJBjVlzwxLbP3MImP8VR6nucMlCBAyoWJKi3xsa3yegNS_nvwWnL_ABsjKBwQ2szlHV9gmbeZuGpNztLPlsmruQKiHRJyvRpFa7t1JIQ/s200/world+remit.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHle11dmM3DJZLkts5aC6lNph5WvPSA1XJzOdFJBjVlzwxLbP3MImP8VR6nucMlCBAyoWJKi3xsa3yegNS_nvwWnL_ABsjKBwQ2szlHV9gmbeZuGpNztLPlsmruQKiHRJyvRpFa7t1JIQ/s0/world+remit.jpg"></a></div> We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message.

Customer Care Dar es Salaam Private Sectors Jobs Customer Service Executive at World Remit

We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldw...

Customer Service Executive at World Remit

June 11, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEguKwHOwuH8_lBWGtCpguCAU-fEknL-Kt9eoIQ917D7rxBi0ChtvbmaCxcDaaWLSLVCjONCtV2IlehAdvv9o3gbzrcOuzvngec4i9Ibp3sYA5sY7Se0jewjOJRrvbv25vrcKIREBprSeyA/s200/world+remit.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEguKwHOwuH8_lBWGtCpguCAU-fEknL-Kt9eoIQ917D7rxBi0ChtvbmaCxcDaaWLSLVCjONCtV2IlehAdvv9o3gbzrcOuzvngec4i9Ibp3sYA5sY7Se0jewjOJRrvbv25vrcKIREBprSeyA/s0/world+remit.jpg"></a></div> We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message.

Customer Care Dar es Salaam Private Sectors Jobs Senior / Management Customer Service Executive at World Remit

We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldw...

Social inclusion and Gender Adviser at VSO

April 14, 2021 0

<div class="separator" style="clear: both; text-align: center;">Social inclusion and Gender Adviser <img alt="" class="size-full wp-image-2375 alignright" height="106" src="https://sisinetjobs.com/wp-content/uploads/2021/04/VSO-LOGO.png" width="153"></div><h2></h2>VSO is the world’s leading international development charity that works through volunteers to create a fair world for everyone. At VSO we pride ourselves on doing development differently. We fight poverty not by sending aid, but by working through volunteers and partners to create long-lasting change in some of the world’s poorest regions. We bring key stakeholders together to co-ordinate collective action, from local organisations to national governments. Our programmes in Africa and Asia focus on health, education and livelihoods, with an increasing emphasis on resilience, peace building, social accountability, gender and social inclusion. We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change that will improve the lives of generations to come.

Customer Care Dar es Salaam Senior / Management Social inclusion and Gender Adviser at VSO

Social inclusion and Gender Adviser VSO is the world’s leading international development charity that works through volunteers to create a...

Service Assistant at ABSA

April 14, 2021 0

Customer Care Dar es Salaam Service Assistant at ABSA

Service Assistant Bring your possibility to life! Define your career with us With over 100 years of rich history and strongly positione...

Technical Customer Support Representative at Sokowatch

March 29, 2021 0

<b style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: #656565; font-family: "Open Sans", sans-serif; font-size: 15px; outline: 0px; padding: 0px; vertical-align: baseline;"><div class="separator" style="clear: both; text-align: center;"><b style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: #656565; font-family: "Open Sans", sans-serif; font-size: 15px; outline: 0px; padding: 0px; vertical-align: baseline;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEEl4YocFKeNAFr2Bnp49y5syKfofiD7xbP2mUgoGDrKPxh6xTrizhqT662lcmDDuVJeLfD7Qjuxat08mEhq_BQvVoZp1WjN5IIcKw0tKsVK_mDjLHylPpYWXzpxkcWkoRllXAPvu6tOY/s308/job_1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="164" data-original-width="308" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEEl4YocFKeNAFr2Bnp49y5syKfofiD7xbP2mUgoGDrKPxh6xTrizhqT662lcmDDuVJeLfD7Qjuxat08mEhq_BQvVoZp1WjN5IIcKw0tKsVK_mDjLHylPpYWXzpxkcWkoRllXAPvu6tOY/s0/job_1.jpg"></a></div><b style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: #656565; font-family: "Open Sans", sans-serif; font-size: 15px; outline: 0px; padding: 0px; vertical-align: baseline;"> <b style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: #656565; font-family: "Open Sans", sans-serif; font-size: 15px; outline: 0px; padding: 0px; vertical-align: baseline;">About Us:Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Customer Care Technician Technical Customer Support Representative at Sokowatch

About Us: Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small...

Customer Service Officers at Barrick Group Tanzania,

March 29, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhb_uEeSTvExCbDr6CrQgbhz0M03-KziA_i0Z8Frv1zQqNeBFkSoJIja7aKN0ar_43w5abbEShIE5i_2dq6Oi5OdvoC1urox6uWxk1IkmmJ7hGnqFp4Y2mNGYDZ_kbMGvirryMZ7jGPk0/s200/BARRICK-GROUP.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhb_uEeSTvExCbDr6CrQgbhz0M03-KziA_i0Z8Frv1zQqNeBFkSoJIja7aKN0ar_43w5abbEShIE5i_2dq6Oi5OdvoC1urox6uWxk1IkmmJ7hGnqFp4Y2mNGYDZ_kbMGvirryMZ7jGPk0/s0/BARRICK-GROUP.png"></a></div> Humble beginnings fuelled by burgeoning aspirations led to the inception of Barrick Group’s first commercial venture in 2003 – a general trading company solely specialising in food and consumable products for the UAE and African markets.

Customer Care Dar es Salaam Customer Service Officers at Barrick Group Tanzania,

Humble beginnings fuelled by burgeoning aspirations led to the inception of Barrick Group’s first commercial venture in 2003 – a general tra...

Territory Customer Support Manager at Unique Personnel Tanzania

March 24, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioPD5g2GdWw2afTCIm3Jlr-7lfdryIi916tlN5yV5GEZWwM5AIcfScFvCYW-h5RSXI9sYKMnRlRfe96Wx1mdjWzXz3wKt7WiMPzx0DLpIr2Kki4PF0ntkAcdKpDbKuyKQ_cP7rMmImLvQ/s275/UNIQUE+PERSONAL.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="183" data-original-width="275" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioPD5g2GdWw2afTCIm3Jlr-7lfdryIi916tlN5yV5GEZWwM5AIcfScFvCYW-h5RSXI9sYKMnRlRfe96Wx1mdjWzXz3wKt7WiMPzx0DLpIr2Kki4PF0ntkAcdKpDbKuyKQ_cP7rMmImLvQ/s0/UNIQUE+PERSONAL.jpg"></a></div>  Territory Customer Support ManagerUnique Personnel TanzaniaMajor Purpose<ul style="background: 0px 0px rgb(255, 255, 255); border: 0px; color: #656565; font-family: "Open Sans", sans-serif; font-size: 15px; line-height: 1.5; list-style: none; margin: 0px; outline: 0px; padding: 0px 0px 0px 20px; vertical-align: baseline;"><li style="background: 0px 0px; border: 0px; line-height: 1.5; list-style: none; margin: 5px 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships, delivering channel partner/customer training and administering product warranty and other reimbursement policies.</li></ul>

Customer Care Dar es Salaam Senior / Management Territory Customer Support Manager at Unique Personnel Tanzania

Territory Customer Support Manager Unique Personnel Tanzania Major Purpose Achieves marketing unit product support and customer/dealer sat...

Customer Service Team Leader at Wananchi Group Tanzania Limited

March 18, 2021 0

<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhtNfHi3PP9F5drSJQbgIzDBUr6NDXbtTVKOQR6f-_hm8mylMVBO0kAeqiERgjZgI4Lz9ock8oWmyvmm-Gm6edwhifOAYsLuXcn2acGwAYT7IAjShUC0cXY6nS-XRYxmSnQHfviMNd4t1A/s200/wananchi.jpg" imageanchor="1" style="clear: right; display: inline !important; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhtNfHi3PP9F5drSJQbgIzDBUr6NDXbtTVKOQR6f-_hm8mylMVBO0kAeqiERgjZgI4Lz9ock8oWmyvmm-Gm6edwhifOAYsLuXcn2acGwAYT7IAjShUC0cXY6nS-XRYxmSnQHfviMNd4t1A/s0/wananchi.jpg"></a>  Position:<b style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; font-family: "Open Sans", sans-serif; font-size: 15px; outline: 0px; padding: 0px; vertical-align: baseline;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: red; outline: 0px; padding: 0px; vertical-align: baseline;"> <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: #2b00fe; outline: 0px; padding: 0px; vertical-align: baseline;">Customer Service Team Leader DTHOverviewWananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading Internet, data, TV services, and multimedia communication solutions provider. We are looking for Customer Service Team Leader DTH, who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to the Head of Sales and Retention Manager.

Customer Care Dar es Salaam Customer Service Team Leader at Wananchi Group Tanzania Limited

Position: Customer Service Team Leader DTH Overview Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern Af...

Account Opening Center Maker at National Bank of Commerce (NBC)

March 16, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjiyOvyqIS8B8KDhxyp5bGWYMy6ZH25FqlY5wxDI29_hpUcNXu44RUy4ByjS16ZYMY6QVhiVChBg2KuH9_gp7dSQnwraGVP7t-1pjOX-yc5nNqvna3fTPRKiXz2JcgKtJkINoR2K6-62Sg/s200/NBC+logo.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjiyOvyqIS8B8KDhxyp5bGWYMy6ZH25FqlY5wxDI29_hpUcNXu44RUy4ByjS16ZYMY6QVhiVChBg2KuH9_gp7dSQnwraGVP7t-1pjOX-yc5nNqvna3fTPRKiXz2JcgKtJkINoR2K6-62Sg/s0/NBC+logo.png"></a></div>  <b style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: #656565; font-family: "Open Sans", sans-serif; font-size: 15px; outline: 0px; padding: 0px; vertical-align: baseline;">Position: <b style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; font-family: "Open Sans", sans-serif; font-size: 15px; outline: 0px; padding: 0px; vertical-align: baseline;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border: 0px; color: #2b00fe; outline: 0px; padding: 0px; vertical-align: baseline;">Account Opening Center MakerLocation: Head Office NBCType: Full timeJob ID: R-15915534OverviewNBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Accounting & Bookkeeping Banking And Finance Customer Care Dar es Salaam Account Opening Center Maker at National Bank of Commerce (NBC)

Position: Account Opening Center Maker Location: Head Office NBC Type: Full time Job ID: R-15915534 Overview NBC is the oldest servin...

Manager Digital Customers Migration at NBC,

March 15, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_50U42cbyJC6jaPMW21nwVT_uBwNmGlHBaiWn4mzlECYwSap6d4ryO3jkiZqgWPe7ubBtVr5UlLISlwsqhkX5dpiTb9P8SUCW_JSSSP2uaDDA-dQ6vWpmG70atLN35heI7cZx-K5Is6E/s200/NBC+logo.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_50U42cbyJC6jaPMW21nwVT_uBwNmGlHBaiWn4mzlECYwSap6d4ryO3jkiZqgWPe7ubBtVr5UlLISlwsqhkX5dpiTb9P8SUCW_JSSSP2uaDDA-dQ6vWpmG70atLN35heI7cZx-K5Is6E/s0/NBC+logo.png"></a></div> Manager, Digital Customers Migration NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Banking And Finance Customer Care Dar es Salaam Manager Digital Customers Migration at NBC,

Manager, Digital Customers Migration NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of...

CALL CENTRE OPERATORS(15) AT JOB JUNCTION

March 02, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-GHuukLptzNJZTNfmWa2p211V2VEKkyBp0IwiBPfJydHRVcqJnG2i9Xr1h3-KLaIydcig91MX23wJCzF2zaZQ4KYv1DmalngaMyR6f3DNPj2DO7TB86HLZSas86WP-oSdwZY4dpuhKfU/s320/job+junction.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="320" data-original-width="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-GHuukLptzNJZTNfmWa2p211V2VEKkyBp0IwiBPfJydHRVcqJnG2i9Xr1h3-KLaIydcig91MX23wJCzF2zaZQ4KYv1DmalngaMyR6f3DNPj2DO7TB86HLZSas86WP-oSdwZY4dpuhKfU/s0/job+junction.jpg" /></a></div>CALL CENTRE OPERATORS(15)<o:p></o:p>

<span style="border: none windowtext 1.0pt; color: #656565; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">PURPOSE:<o:p></o:p>

Serves customers by
determining requirements answering inquiries resolving problems fulfilling
requests maintaining database.<o:p></o:p>

<span style="border: none windowtext 1.0pt; color: #656565; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">Call Center Operator Job Duties<o:p></o:p>

<ul style="margin-top: 0in;" type="disc">
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Determines requirements by working with customers.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Answers inquiries by clarifying desired information
 researching, locating, and providing information.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Resolves problems by clarifying issues researching and
 exploring answers and alternative solutions implementing solutions
 escalating unresolved problems.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Fulfills requests by clarifying desired information
 completing transactions forwarding requests.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Sells additional services by recognizing opportunities
 to up-sell accounts explaining new features.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Maintains call center database by entering information.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Keeps equipment operational by following established
 procedures reporting malfunctions.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Updates job knowledge by participating in educational
 opportunities.<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l1 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Enhances organization reputation by accepting ownership
 for accomplishing new and different requests exploring opportunities to
 add value to job accomplishments.<o:p></o:p></li>
</ul>

<span style="border: none windowtext 1.0pt; color: #656565; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">Skills/Qualifications<o:p></o:p>

<ul style="margin-top: 0in;" type="disc">
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Minimum  Diploma certificate<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Must be fluent in Swahili and English<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Customer Focus, Customer Service,<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Data Entry Skills,<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Listening, Phone Skills, Verbal Communication,<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Building Relationships, People Skills,<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Interpersonal Savvy,<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Problem Solving,<o:p></o:p></li>
 <li class="MsoNormal" style="color: #656565; line-height: normal; margin-bottom: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; vertical-align: baseline;">Multi-tasking<o:p></o:p></li>
</ul>

<span style="border: none windowtext 1.0pt; color: #656565; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">CONTACTS:<o:p></o:p>

Email: <span style="border: none windowtext 1.0pt; color: #2b00fe; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">jobjunctiontz@gmail.com<o:p></o:p>

Customer Care Dar es Salaam CALL CENTRE OPERATORS(15) AT JOB JUNCTION

CALL CENTRE OPERATORS (15) EMPLOYER:Job Junction Tanzania LOCATION:Dar Es Salaam PURPOSE: Serves customers by determining requirem...

WARDEN II – 1 POST

March 01, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipBt_ESlN4OZyiSyFI-5uDozHW2mpJjbCFhzQRlMshUPafq4FvBL6kV_l4W1ZcxfYoW4eHQN2-yKpnzkX1P0ccYfM6L0RxwgDjjpABA74aUwb49eVCZ7-6pPHqc4SUd86OMI7pGtVweFc/s200/CBE.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipBt_ESlN4OZyiSyFI-5uDozHW2mpJjbCFhzQRlMshUPafq4FvBL6kV_l4W1ZcxfYoW4eHQN2-yKpnzkX1P0ccYfM6L0RxwgDjjpABA74aUwb49eVCZ7-6pPHqc4SUd86OMI7pGtVweFc/s0/CBE.png" /></a></div> POST: <span style="border: none windowtext 1.0pt; color: #5b9bd5; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; mso-themecolor: accent5; padding: 0in;">WARDEN II – 1 POST<o:p></o:p>

POST CATEGORY(S): EDUCATION AND TRAINING<o:p></o:p>

SOCIOLOGY, POLITICAL SCIENCE, COMMUNITY AND
SOCIAL DEVELOPMENT<o:p></o:p>

EMPLOYER: College of Business Education (CBE)<o:p></o:p>

APPLICATION TIMELINE: 2021-02-26 2021-03-11<o:p></o:p>

<span style="border: none windowtext 1.0pt; color: #656565; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">DUTIES AND RESPONSIBILITIES<o:p></o:p>

<ul style="margin-top: 0in;" type="disc">
 <li class="MsoNormal" style="background: white; color: #656565; line-height: normal; margin-bottom: 3.75pt; margin-top: 3.75pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">Overall
 in-charge of cleanliness of the College Hostels, Classrooms and Compounds;<o:p></o:p></li>
 <li class="MsoNormal" style="background: white; color: #656565; line-height: normal; margin-bottom: 3.75pt; margin-top: 3.75pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;">To
 coordinate students’ cultural, recreational and sports activities;<o:p></o:p></li>
 <li class="MsoNormal" style="background: white; color: #656565; line-height: normal; margin-bottom: 3.75pt; margin-top: 3.75pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;"> To
 take care of students’ welfare; and<o:p></o:p></li>
 <li class="MsoNormal" style="background: white; color: #656565; line-height: normal; margin-bottom: 3.75pt; margin-top: 3.75pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; vertical-align: baseline;"> To
 perform any other relevant duties which may be assigned by supervisor.<o:p></o:p></li>
</ul>

<span style="border: none windowtext 1.0pt; color: #656565; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">QUALIFICATION AND EXPERIENCE<o:p></o:p>

Bachelor Degree or Advanced Diploma either in
Education Psychology, Social Welfare or Community Development.<o:p></o:p>

<span style="border: none windowtext 1.0pt; color: #656565; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">REMUNERATION Attractive remuneration package in<o:p></o:p>

The deadline for submitting the application is
12 March 2021<o:p></o:p>

<span style="border: none windowtext 1.0pt; color: #5b9bd5; font-family: "Arial",sans-serif; font-size: 11.5pt; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; mso-themecolor: accent5; padding: 0in;"><a href="http://portal.ajira.go.tz/index.php/advert/display_advert/3363" target="_blank">CLICK TO
APPLY</a><o:p></o:p>

Customer Care Teaching / Education WARDEN II – 1 POST

POST: WARDEN II – 1 POST POST CATEGORY(S): EDUCATION AND TRAINING SOCIOLOGY, POLITICAL SCIENCE, COMMUNITY AND SOCIAL DEVELOPMENT E...

Customer Service Team Leader DTH at Wananchi Group Tanzania Ltd

February 24, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOUGpQ_HvUAhRpwAGHEOyGqj0Ir-Tb4xYH3JGgvzvAUyMZw7g80eUsL7abuZxoLU7laEddRBTrt5jMhqC4L7tiPMf1fgeP74WxZXgyItxOw-KjMDktoslbTRqZZ9yqJhZqD4XggxORQ0k/s200/wananchi.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOUGpQ_HvUAhRpwAGHEOyGqj0Ir-Tb4xYH3JGgvzvAUyMZw7g80eUsL7abuZxoLU7laEddRBTrt5jMhqC4L7tiPMf1fgeP74WxZXgyItxOw-KjMDktoslbTRqZZ9yqJhZqD4XggxORQ0k/s0/wananchi.jpg" /></a></div> Job Title: Customer Service Team Leader DTHLocation: TanzaniaOverviewWananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading internet, data, TV services, and multimedia communication solutions providers. We are looking for a Customer Service Team Leader DTH, who will work independently to provide professional and focused customer service both internally and externally. He/She will be reporting to the Head of Sales and Retention Manager.Customer Service Team Leader DTH will be responsible for:<ul style="text-align: left;"><li>Leading a team in design, implementation, and execution strategies that manage customer touchpoints activation/onboarding service support, to improve subscriber, payment channels and posting, retention processes, and exposure to customer retention and revenue risks;</li><li>Manage service support for ZUKU TV Tanzania base and resource in line with KPIs</li><li>Achieve budgeted financial goals in the key ajira customer retention KPIs.</li><li>Drive customer-centric analysis of customer base and market information</li><li>Point of referral for after-sales, retention strategy, and escalations</li><li>Provide a report on customer management operations and performance</li></ul>Qualifications<ul style="text-align: left;"><li>Minimum of Diploma or Bachelor Degree in Business Administration</li><li>4 years of Customer service experience in business development. CS certification is an added advantage.</li></ul>MODE OF APPLICATION:Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before Friday 28th February 2021

Customer Care Dar es Salaam Senior / Management Customer Service Team Leader DTH at Wananchi Group Tanzania Ltd

Job Title: Customer Service Team Leader DTH Location: Tanzania Overview Wananchi Group Tanzania Limited is part of the Wananchi Group and...

Service Supervisor at AutoXpress Limited

February 15, 2021 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6TzI32XQlHGejSvVwz7bgJoGMQ7GdoBtecIDrsVMKClBBG96bIpKZ6Ux2Ktidaji_PX3_mYlbuOEam5xr5fXUdmqmcDYvLu8ukVKdcfZkmtKbfBC9Y07K8OnEWb96kaDs4wmEJNYxrg0/s270/AutoXpress+Limited.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="176" data-original-width="270" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6TzI32XQlHGejSvVwz7bgJoGMQ7GdoBtecIDrsVMKClBBG96bIpKZ6Ux2Ktidaji_PX3_mYlbuOEam5xr5fXUdmqmcDYvLu8ukVKdcfZkmtKbfBC9Y07K8OnEWb96kaDs4wmEJNYxrg0/s0/AutoXpress+Limited.jpg" /></a></div> AutoXpress LimitedLocation: Dar es Salaam, THIS ROLE IS OPEN TO CITIZENS OF TANZANIA ONLY.BASIC FUNCTIONThe Service Supervisor reports to the Head of Retail and is responsible for the implementation of business development activities within all AutoXpress retail business units, focusing on the job scope of the workshop team. This position has the overall responsibility for the smooth & efficient operation of the workshops. The Service Supervisor is the technical partner of the Head of Retail Operations and the branches.PRINCIPAL ACCOUNTABILITIES<ul style="text-align: left;"><li>Leadership Mentor & Coach branch Workshop Managers in achieving their KPI’s and assisting the team in increasing their potential through efficient time management, service delivery and through training programs.</li><li>Mentor & Coach Workshop Managers in management skills.</li><li>Assist the team to increase their potential through the use of efficient time management skills and by reinforcing knowledge through on-the-job-training.</li><li>Identify skills gaps and training requirements</li><li>Assist the Team Leader in managing the workshop efficiently by developing ideas that enhance teamwork</li><li>Ensure that services are provided efficiently and professionally.</li><li>Training Planning, executing and reporting progress of all coaching, mentoring and training programs put in place.</li><li>Assess training gaps and liaise with Head of Retail - Engagement to ensure these gaps are captured in the existing training modules.</li><li>Assist / contribute in developing new training modules.</li><li>Conducts year-round technical training based on AutoXpress staff development platforms and matrix.</li><li>Collaborate with Head of Retail-Engagement in defining the skills matrix requirements for technicians, Team Leader.</li><li>Provides an annual technician training needs analysis to support training plans in technical and other competencies.</li><li>Conducts on-the-job training to ensure class-room follow-up and skill enhancements</li><li>Oversee the induction and training of new staff to the workshop.</li><li>Continuous improvement: Contributes to the issuance and evaluation of three technical questionnaires per annual.</li><li>Customer Service: Ensures the effective use of of all customer facing processes through coaching</li><li>Engage customer serving teams to evaluate areas of Team Leader – Reception improvements that ensure teamwork, and the delivery of fast, efficient and truly superior service</li><li>Coach individual branches to evaluate root causes of customer complaints for continuous improvement on technical areas</li><li>Quality Assurance - Ensures compliance to Environmental Health & Safety regulations by all workshop staff.</li></ul>Key responsibilities & performance areas<ul style="text-align: left;"><li>Finance: Achievement of set sales budgets through coaching on cross & up sell and increase of ticket size.</li><li>Sales: Flight plan achievement and implementation of bench-marking.</li><li>Marketing: Monitor the effectiveness of marketing campaigns implementation at branches.</li><li>Training: On-the-job-training and sales playbook implementation.</li><li>Customer Service: Coach and track continuous improvement and customer journey implementation.</li><li>Business development: Support new branch opening schedule and manage implementation.</li></ul>KEY COMPETENCIES<ul style="text-align: left;"><li>Leadership: empathetic and aligned to collaborate with others, decisive and persuasive.</li><li>Performance tracking: able to work without supervision.</li><li>Business development: enthusiastic about developing new ideas and displays a level of entrepreneurial and commercial thinking.</li><li>Customer satisfaction: passionate about ensuring a seamless but fluid customer experience</li><li>Quality systems: systems thinker and personally organised.</li><li>Computer literacy.</li><li>Familiarity with the region.</li><li>Applying expertise and technology.</li></ul>EDUCATION, EXPERIENCE AND KNOWLEDGE<ul style="text-align: left;"><li>The Minimum Requirements Of This Job Are</li><li>Degree/Diploma in automotive Engineering or related field</li><li>At least 3-years’ experience as a technician and as an automobile workshop manager or similar</li><li>Motor vehicle mechanical experience.</li></ul><a href="https://www.shortlist.net/jobs/3847" style="background: 0px 0px; border: 0px; color: #3367d6; outline: 0px; padding: 0px; text-decoration-line: none; transition: color 0.17s ease 0s; vertical-align: baseline;" target="_blank">CLICK TO APPLY</a>

Customer Care Dar es Salaam Office Secretary/Administration Service Supervisor at AutoXpress Limited

AutoXpress Limited Location: Dar es Salaam, THIS ROLE IS OPEN TO CITIZENS OF TANZANIA ONLY. BASIC FUNCTION The Service Supervisor reports ...

Social Welfare Workforce Coach

December 10, 2020 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhIM0V12Gw5PIC1O2cct0OV6wx_mTd1iNpD0p24CsJPBhKlL7rVhVT2YoQdLRhd-HQ7TT1h9tBjfHT_651njUltSt064ZJ5kBa-8enwUwARzeOvMgMHHchfeuATdd3hWWhQjpnbYLdmyvo/s199/PACT+%25281%2529.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="144" data-original-width="199" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhIM0V12Gw5PIC1O2cct0OV6wx_mTd1iNpD0p24CsJPBhKlL7rVhVT2YoQdLRhd-HQ7TT1h9tBjfHT_651njUltSt064ZJ5kBa-8enwUwARzeOvMgMHHchfeuATdd3hWWhQjpnbYLdmyvo/s0/PACT+%25281%2529.jpg" /></a></div> Job DescriptionReporting to Social Welfare Workforce AdvisorLocation Dodoma or other priority region in TanzaniaPact OverviewAt the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant.Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives. Project OverviewACHIEVE is a five-year, USAID-funded global cooperative agreement with the dual objectives of attaining and sustaining HIV epidemic control among at-risk and hard to reach pregnant and breastfeeding (PBF) women, infants, children, and youth, as well as to mitigate the impact of HIV/ AIDS and prevent HIV transmission among these populations; and supporting the transition of prime funding and implementation to capable local partners in order to meet the PEPFAR goal of 70 of funding to local partners.ACHIEVE has been funded by USAID in Tanzania to implement a four-year activity which aims (1) to improve national- and community-level social welfare systems in order to sustain support for orphans and vulnerable children (OVC) and families affected by HIV; (2) to deliver high-quality services to OVC in assigned regions; and (3) to strengthen the capacity of local organizations to deliver OVC services. ACHIEVE will begin activities in Tanzania in October 2020.Position SummaryThe Social Welfare Workforce Coach, reporting to the Social Welfare Workforce Advisor, and located in Dodoma or other priority region in Tanzania, will support the project’s efforts to ensure a skilled social services workforce and active, capable community structures for delivering health and HIV, social, and protection services for most vulnerable children and families.Key responsibilities<ul style="text-align: left;"><li>The key duties and responsibilities for the Social Welfare Workforce Coach are to</li><li>Provide technical support in social welfare workforce planning and capacity development, including the provision of technical assistance, training, coaching, and mentoring at national, regional, and council levels.</li><li>Directly support social service supervision for MVC service delivery through coaching and mentoring of government social welfare officers and social services cadres.</li><li>Support with the project’s technical assistance to PO-RALG, MoHCDGEC/DSW, and other project stakeholders to plan and implement activities related to social services workforce strengthening.</li><li>Participate in the project’s technical assistance to PO-RALG to strengthen the social welfare supervision system, by supporting the development and implementation of a Supervision Framework and related tools, guidelines, and other resources.</li><li>Provide technical assistance to MoHCDGEC/DSW and PO-RALG related to the transition of CCWs into the community-based health program (CBHP), in line with the government’s National Community Based Healthcare Policy and the CBHP operational guide.</li><li>Support the development and implementation of an approach for advocacy related to the social welfare workforce, including leading the engagement of professional associations, education institutions, and government entities.</li><li>Identify and pursue opportunities for strengthening the coordination and capacities of community structures (MACs, VAWC-PCs, PLHIV clusters) at council, ward, and village levels through improved supervision, clarification of roles and responsibilities, and advocacy for budget support.</li><li>Any other duties as assigned.</li></ul> Basic Requirements<ul style="text-align: left;"><li>Degree in human resources management, public health, public administration, social welfare, business administration, or a related field.</li><li>Minimum of 5 years of experience working in the social welfare/social services sector in Tanzania, including prior experience with supervision of social welfare cadres.</li><li>Prior experience working in programming targeting vulnerable children and their families, with preference for USAID/PEPFAR-funded OVC programming.</li><li>Demonstrated experience designing and implementing social welfare system strengthening interventions in the HR field such as HR needs assessment; development of regulatory frameworks, strategic and operational plans, technical guidelines, tools, training materials, including e- learning materials; training, mentoring, or other capacity development activities; advocacy; stakeholder coordination; monitoring and evaluation; sustainability frameworks; and/or quality assurance of services.</li><li>Understanding of the Tanzania Health Sector HIV/AIDS epidemic response strategies.</li><li>Experience strengthening the capacity of Tanzania GOT counterparts.</li><li>Strong skills, experience, and commitment to coaching and mentoring to improve performance.</li><li>Strong written and oral communication, facilitation, and interpersonal skills. Fluency in English and Swahili.</li><li>Qualified women are strongly encouraged to apply.</li><li>(only shortlisted candidates will be contacted)</li></ul>Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.Experience : 5.0 Year(s)No. of Position : 4Job Opening date : 01-Dec-2020Job closing date : 15-Dec-2020The deadline for submitting the application is 15 December 2020<a href="https://arutihr.com/ArutiHRM/career.aspx?ext=7&cc=C5ANBcWlFpA%3d">CLICK  TO APPLY</a>

Customer Care Dodoma Social Welfare Workforce Coach

Job Description Reporting to Social Welfare Workforce Advisor Location Dodoma or other priority region in Tanzania Pact Overview At the hear...

Strategic Communications Writer and Editor

December 10, 2020 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh2zXs0QIsPbI1BV1E4FEPvfEz_fXHHcU25PRzm1fb_2vSLpvzIlWtrbZw7fwfQ3ZBgaI1o8_B7SklClO0nlOnr8g_od4pK8KZ_yVQurG3eLm24adnUTNJz58bXjztYRSTLzBKWj8WadBw/s200/usaidd.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh2zXs0QIsPbI1BV1E4FEPvfEz_fXHHcU25PRzm1fb_2vSLpvzIlWtrbZw7fwfQ3ZBgaI1o8_B7SklClO0nlOnr8g_od4pK8KZ_yVQurG3eLm24adnUTNJz58bXjztYRSTLzBKWj8WadBw/s0/usaidd.png" /></a></div> Job title: Strategic Communications Writer and EditorLocation: Dar es Salaam, Tanzania, and remotePurpose: Develop and create written project material and provide copy-editing on key project material produced by staff Duration:20-60 days for period January 1, 2021 to June 30, 2021BackgroundThe Global Health Supply Chain Program – Technical Assistance – Tanzania (GHSC- TA-TZ) project, supported by the United States Agency for International Development (USAID), provides expert technical assistance to Tanzania to strengthen country supply chain systems across all health elements, e.g., malaria, family planning (FP), HIV/AIDS, tuberculosis (TB) and maternal, newborn and child health (MNCH). In coordination with in-country and development partners, GHSC-TA-TZ assists Government of Tanzania health programs by providing strategic planning and implementation assistance; improving the delivery of health commodities to service sites; providing capacity building support to broaden stakeholders understanding and engagement of the supply chain system; and strengthening enabling environments to improve supply chain performance. As part of the broader Knowledge Management Strategy to facilitate the frequent, systematic, and effective capture, production, usage, and dissemination of information developed during implementation of the GHSC-TA-TZ Program, the project is seeking a Strategic Communications Writer and Editor to work with project technical teams to develop written key knowledge management material.Objective(s)Support project staff technical leads in writing and copy-editing project materials and deliverables.Tasks/ActivitiesWrite success stories, technical reports, and other project materials for publication.Review, copyedit, and proofread project produced reports, manuals, guidelines, and other project workplan deliverables before publication.TimeframeJanuary 1,2021 to June 30, 2021, approximately 20-60 days total. Deliverables<ul style="text-align: left;"><li>Detail timesheet approved by project</li><li>Completed written material.</li><li>Completed copyedited and proofread</li><li>Place of Performance</li><li>Dar es Salaam and remotely</li><li>Travel schedule N/A</li></ul>Knowledae and Experience<ul style="text-align: left;"><li>5+ years’ experience as a copywriter, content   strategist, strategic writer, or similar role</li><li>Excellent communication skills (both verbal and written).</li><li>In-depth knowledge with developing knowledge management material for USAID funded projects. Experience working with public health projects is highly desirable.</li><li>Excellent project management and organizational skills</li></ul>If you are interested in applying this position please send your resume, cover letter to <a href="mailto:ghsc.recruitmenttz@gmail.com">ghsc.recruitmenttz@gmail.com</a>. And kindly include title you are applying for in the subject line.While we thank all applicants for their interest, only those selected for interview will be contacted. Deadline for submission shall be on December 22nd ,2020. GHSC – TA- TZ is an equal opportunity employer

Community Development Customer Care Dar es Salaam Strategic Communications Writer and Editor

Job title: Strategic Communications Writer and Editor Location: Dar es Salaam, Tanzania, and remote Purpose: Develop and create written p...

Head Of Customer Services at DHL

November 24, 2020 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCIK8zXwIyAmEaZ9xf93rIOHQqUOFFJPs6bHJLztyDi0_4jQ94OPuqHBbnZ1eZ4uWaNkoTl3VSJZ-09CiYjNwvjfN2uhD790mqIFaI7GBtw9ltolFE-_hb1GjvOZEOPr0RiGOhSC56PJo/s200/DHL.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="148" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCIK8zXwIyAmEaZ9xf93rIOHQqUOFFJPs6bHJLztyDi0_4jQ94OPuqHBbnZ1eZ4uWaNkoTl3VSJZ-09CiYjNwvjfN2uhD790mqIFaI7GBtw9ltolFE-_hb1GjvOZEOPr0RiGOhSC56PJo/s0/DHL.png" /></a></div> HEAD OF CUSTOMER SERVICES – TANZANIA RCS GRADE KReporting to the Country Manager, Tanzania Location – Dar es Salaam, TanzaniaIT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHERWhy do people call us the world’s most international company? Is it because we operate in more than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.DHL provides a wide range of career opportunities at different levels all over the world. As an employee you will have the possibility to develop yourself personally and professionally through successful teamwork. Together we build a company we can truly be proud.CONNECTING PEOPLE. IMPROVING LIVES.Role ContextDesign, develop and execute customer service initiatives and strategies that will ensure service excellence and delivery of best-in-class service to DHL customersas a Trade Facilitator by Regulators and Customers.Key Responsibilities<ul style="text-align: left;"><li>Design, develop and execute customer service initiatives and strategies that will ensure service excellence and best-in-class service is delivered to DHL Customers to support country business imperatives and strategic plans in alignment with DHL’s global/regional strategy.</li><li>Take part in and ensure the smooth consistent daily running of the Customer Service across teams including coaching KPI-man- agement, securing workforce management planning and calibrating quality standards.</li><li>Be Chief Energy Officer for the CS management team and play an active part in engaging our motivated managers and CS international specialists and achieve high levels of engagement and motivation for the benefit of our work place and the customer experience</li><li>Be custodian of our customer experience by collecting Voice of Customer, responding to escalated customer complaints and drive initiatives to enhance our Insanely Customer Centric service offering across functions.</li><li>Coach and liaise with stakeholder on projects, challenges and optimizations within the framework of our DHL Express standards</li><li>Coach and develop the CS management team and support their leadership of their teams</li><li>Be part of the Senior Management Team in DHL Express Reunion</li><li>Analyse national market, customer information & develop a customer specific customer services strategy which is translated into a clear activity plan</li><li>Oversees the customer service budget on the country level</li></ul>Minimum Requirements Education & experience<ul style="text-align: left;"><li>Completed Tertiary Education</li><li>Minimum of 5 years management experience</li><li>5 years’ operations management experience in a customer service / call centre environment</li></ul>Core Competencies<ul style="text-align: left;"><li>Making Customers More Successful</li><li>Shaping direction</li><li>Driving high performance</li><li>Developing others</li><li>Developing self</li></ul>Other Functional Competencies<ul style="text-align: left;"><li>Customer Service Management</li><li>Call Centre Technology management</li><li>Critical & problem solving skills</li><li>Strong financial and business acumen</li><li>Relationship Management</li></ul> HOW TO APPLYShould you meet the requirements for this job, kindly forward a comprehensive CV and Motivation Letter to christopher.mboje@dhl.co.tz on or before 30 November 2020.

Customer Care Dar es Salaam Senior / Management Head Of Customer Services at DHL

HEAD OF CUSTOMER SERVICES – TANZANIA RCS GRADE K Reporting to the Country Manager, Tanzania Location – Dar es Salaam, Tanzania IT’S NOT JUST...

Customer Loyalty Specialist

August 03, 2020 0

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKhZ_S2XP-vCmuFwbLV3ygcI-BneV5H55b7kGeitXToexbRR_ZXD4S4G6Fef6fFNs8YiP5QdRSdf8TTYtNumLXtRTXAo1PRA8hsxamHgw8d0EnpRzrhP1WBKU7zLFo0Sp-qYgALs5I0PU/s200/AZAMTV.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKhZ_S2XP-vCmuFwbLV3ygcI-BneV5H55b7kGeitXToexbRR_ZXD4S4G6Fef6fFNs8YiP5QdRSdf8TTYtNumLXtRTXAo1PRA8hsxamHgw8d0EnpRzrhP1WBKU7zLFo0Sp-qYgALs5I0PU/s0/AZAMTV.jpg" /></a></div> WE HAVE EXCITING NEW POSITIONS Customer Loyalty Specialist Responsible for management of customer loyalty schemes Degree m Marketing Prior experience in customer loyalty management. An outgoing personality with excellent communication skills.WORK PLACEAzamPay head office, Masaki, Dar es Salaam. TZ Email your CV at <a href="mailto:hr@azampay.com">hr@azampay.com</a>

Customer Care Dar es Salaam Customer Loyalty Specialist

WE HAVE EXCITING NEW POSITIONS Customer Loyalty Specialist Responsible for management of customer loyalty schemes Degree m Marketing Prior e...

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